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Partnering with Service Providers

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on June 28, 2011 at 12:17:18 pm
 

Added my blog-Sue

Description: Once you have a broadband service provider willing to partner with you, what next? How involved are they in your program? What data, particularly program participant information flows between you and the service provider? Share your joys and your challenges to help us all return home with new ideas for our partnerships with broadband service providers. Remember what ideas are shared by making your notes on this wiki page!

 

Time: Tuesday 9:45-10:45

 

Location: State Room

 

Facilitator: Cindy Menz-Erb, Computers for Youth NYC

 

Notes:

 

Cindy Menz-Erb, Executive Director of CFY - NYC:

 

- CFY and NYC Government is providing any BTOP funding for the subsidy deals it has reached for Time Warner Cable and Cablevision.

- Eligibility requirements a significant challenge for NYC. Significant operational challenges for CFY in NYC.

- Cindy breaks down the work flow for the families CFY serves in the Connected Learning program:

 

1. Intake at a CFY Saturday Family Workshop

2. Family inputs their information into a database which determines whether the family is served by Time Warner Cable or Cablevision

3. Family's information sent to the appropriate service provider

4. Service provider receives the data and assessing eligibility for service

5. CFY / Service Provider works together to reach out to eligible families to set-up an installation date if the family is interested in receiving service.  CFY reaches out to the family in their native language if other than English. CFY goes over the value of broadband service and why it's important. CFY uses the Family's school name with a focus to personalize the experience and mitigate concerns that the cable service is some sort of 'sales trap.'

 

- Approximately 50% of the families CFY serves do not have broadband at the time of the Workshop. Of those families, roughly 78% of families are adopting broadband after the Workshop. For Year 1, CFY assesses that approximately 3500 families have adopted broadband because of the Connected Learning program and CFY's service.

- Cindy: "There are massive efforts to reach these families by CFY and the cable providers. The population we are working with are very difficult to contact and connect with."

 

I blogged about this presentation at somewhereonthebridge.wordpress.com

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